Service Manager - Off Highway
Core
Lead the Chipping Norton branch service department for off-highway heavy diesel equipment, focusing on KPI improvement, customer experience, and business growth.
Role type
Service Manager (Off-Highway)
Builds
Service operations for off-highway heavy diesel equipment (Plant, Marine, Power Generation)
Domain
Industrial equipment service and maintenance
Required skills
Managerial experience in industrial/service environments, workforce management, financial analysis (budgets, reports), technical product knowledge, customer relationship management, off-highway product knowledge (Sauer, Allison, mtu), labor sales & cost analysis, HSE compliance, time management
Preferred skills
Experience in Off-Highway industry (Plant, Marine, Power Generation), knowledge of Sauer, Allison, and mtu products
Technologies
Sauer, Allison, mtu
Responsibilities
Monitor and improve department KPIs, enhance customer experience, manage and motivate the service team, measure department performance against business plan and budget, build and maintain customer base, canvass for additional business opportunities, promote company products and services, ensure safe work practices
Seniority
Manager, hands-on leadership