IT -Prozessmanager (M/W/D)
Core
Planning, steering, and optimizing digital IT processes to ensure efficient, secure, and future-oriented business operations for client care.
Role type
IT Process Manager
Builds
Automated IT workflows and system implementations for client support
Domain
Healthcare IT / Process Optimization
Required skills
Process modeling and optimization, Ticket system management, IT security and GDPR compliance, Project management tools, Cloud services and interface management, Audit preparation and support
Preferred skills
Knowledge of new IT technologies, Analytical thinking, Problem-solving, Communication skills, Flexibility, Self-management
Technologies
Ticket systems, Cloud services, Project management tools, Automation systems
Responsibilities
Ensure availability of IT systems for client care, Support staff with IT questions related to client supply, Train staff on new IT processes and applications, Act as contact for IT support requests, Manage and steer the IT ticket system, Control IT costs, licenses, and ad accounts, Participate in process planning, execution, and documentation, Ensure compliance with IT security and data protection standards, Support audits and internal reviews, Implement adjustments to IT systems according to quality management requirements, Collaborate with management on digital strategy development, Coordinate with departments on new system and tool introductions
