Sales Support ( Customer Care Representative ) - DACH
Core
Central contact for DACH customers ensuring a smooth Order-to-Cash process and providing premium customer service.
Role type
Customer Care Representative
Builds
Customer relationships and Order-to-Cash process efficiency
Domain
DACH region, Textile/Fashion industry
Deliverable
client delivery
Required skills
Order-to-Cash process management, complaint resolution, ERP/CRM system knowledge, MS-Office proficiency, multilingual communication
Preferred skills
Textile or fashion industry experience, additional languages
Responsibilities
Manage customer inquiries for the DACH region, provide proactive and solution-oriented support, ensure excellent service delivery along the Order-to-Cash process, resolve complaints from A to Z, maintain accurate records of interactions and feedback, contribute to continuous improvement initiatives
Seniority
Mid-level, 2+ years experience
