Werkstudent (m/w/d) Customer Support – Livechat & Patient Operations
Core
Patient support specialist handling livechat and ticket inquiries for a medical cannabis health-tech company.
Role type
Student Customer Support Agent
Builds
Patient support workflows and order fulfillment
Domain
Health-tech / Medical Cannabis
Deliverable
client delivery
Required skills
Livechat support, ticket management, multi-tasking, order processing, cross-functional collaboration, problem-solving
Preferred skills
Prior customer service experience, familiarity with digital support tools
Technologies
Livechat systems, ticketing systems, online shop platforms
Responsibilities
Respond to patient inquiries via livechat and ticket system, manage multiple concurrent requests, escalate complex issues to specialized teams, process online shop orders, contribute to service standard improvements, identify recurring issues and propose solutions, collaborate with Product and Tech teams
Seniority
Student (Werkstudent)