Teamlead Success Manager (m/w/d)
Core
Leading a Customer Success team to manage the customer journey for home electrification (heat pumps and PV systems), ensuring professional handling of complex cases and continuous process improvement.
Role type
Senior Team Lead, Customer Success
Builds
Customer support workflows and team performance for a home electrification startup
Domain
Energy efficiency / Renewable energy (heat pumps, solar)
Deliverable
dashboards & analysis
Required skills
Team leadership, Customer Success management, Escalation management, KPI tracking, Process optimization, CRM/ERP/Ticket system proficiency, Analytical thinking
Preferred skills
Coaching experience, Energy efficiency knowledge, Digital tool adaptability
Responsibilities
Lead and develop the Customer Success team, manage complex customer escalations, track team KPIs and drive performance improvements, optimize internal workflows and ticket systems, develop communication strategies for customers and partners, ensure optimal customer journey from contract to installation
Seniority
Senior, hands-on IC with team leadership
