IT-Service Owner (m/w/d)
Core
Strategic ownership and end-to-end management of global IT services, ensuring alignment with business goals, IT governance, and service availability.
Role type
Senior IT Service Owner (Strategy & Operations)
Builds
Global IT service portfolios and operational stability for enterprise clients
Domain
IT Service Management (ITSM) / Enterprise IT Operations
Required skills
ITIL Expert certification, SIAM Foundation, Stakeholder management, Budget planning, SLA/KPI monitoring, Change management, Capacity planning, Risk management, Security policy compliance
Preferred skills
ServiceNow expertise, Vulnerability management, IT-Service-Continuity planning
Technologies
ServiceNow, ITSM tools
Responsibilities
Develop and steer strategic service roadmaps, ensure IT governance compliance, manage service budgets and cost optimization, lead continuous improvement programs, monitor service performance against SLAs, approve major service changes, ensure IT security and continuity, manage capacity and resource planning
Seniority
Senior, hands-on IC with strategic oversight
