Strategic Account & Delivery Manager
Core
Manage a portfolio of strategic customer accounts, ensuring successful project delivery and driving retention and growth across the Aryza suite.
Role type
Senior Strategic Account & Delivery Manager
Builds
Customer success outcomes, project implementations, and revenue growth for key accounts
Domain
SaaS / Technology
Deliverable
client delivery
Required skills
Account management, stakeholder management, project management, commercial awareness, business acumen, contract negotiation, roadmap planning, risk management, budget management, cross-functional collaboration
Preferred skills
SaaS/technology experience, Agile/Scrum/PRINCE2 methodologies
Responsibilities
Own and manage a portfolio of strategic customer accounts; Develop executive and operational stakeholder relationships; Lead implementation, upgrade and transformation projects; Identify and develop cross-sell and upsell opportunities; Coordinate service improvements and escalations; Provide structured reporting and governance
Seniority
Senior, hands-on IC