Onsite Techniker (m/w/d) – Köln
Core
Onsite IT support for end-users and executives, handling installation, maintenance, and repair of IT devices (especially MacBooks) and troubleshooting technical issues.
Role type
Onsite IT support technician
Builds
IT device support and maintenance for end-users and leadership
Domain
IT Support / Apple Ecosystem
Required skills
macOS administration, IT hardware repair, ticketing systems, ITSM processes, onboarding support, VIP user management
Preferred skills
Agile environment experience, proactive problem solving
Technologies
macOS, Ticketing systems
Responsibilities
Install, maintain, and repair IT devices (especially MacBooks), analyze and resolve technical issues at 1st and 2nd level support, support IT asset management and rollouts, prepare technical onboarding for new employees
Seniority
Mid-level, hands-on IC
