Customer Support Associate (Patient Management)
Core
Manage the lifecycle of dental cases from initial request to final delivery for German-speaking and European dental clinics, ensuring clinical accuracy and seamless communication between clients and internal production teams.
Role type
Customer Support Associate (Patient Management)
Builds
Digital treatment plans and 3D dental workflows for dental clinics
Domain
Dental technology / Medical devices
Required skills
German (fluent), English (fluent), case lifecycle management, digital documentation validation, billing request triage, client communication, case flow coordination
Preferred skills
Experience in customer success or account support, familiarity with digital workflows (cloud platforms, task systems), knowledge of dental or medical technology concepts
Technologies
Medit, iTero, Shining 3D, Straumann/Sinus, Asana, HubSpot
Responsibilities
Act as primary contact for assigned clinics via website portal; manage case entries, statuses, and activations across internal platforms; verify validity and accuracy of clinical files (STLs, photos, CBCTs); oversee case planning limits and coordinate updates with design, QC, and lab teams; review cases on hold and support billing steps; triage and route billing and quotation inquiries, specifically for German billing requirements
Seniority
Individual Contributor