Customer Experience - Dental Lab Technician (French/English)

Canada - Remote💼 Full-time🗓 2026-09-02 → 2026-09-26

Core

Partner with clinicians in real-time to review case designs, troubleshoot digital workflows, and provide technical support for patient scanning and implant/crown cases.

Role type

Senior Customer Experience Dental Lab Technician (Clinical Support)

Builds

Digital dental workflows and patient care outcomes for Dandy's global network of dental offices

Domain

Digital dentistry / CAD/CAM design / Implantology

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Dental lab expertise, 3Shape CAD/CAM design (Implant, Crown & Bridge), digital dental workflows, real-time clinical communication, cross-functional liaison, problem-solving

Preferred skills

Customer-facing lab experience, multilingual clinical guidance

Technologies

3Shape CAD/CAM, scan bodies, implant systems

Responsibilities

Collaborate on treatment plans with doctors, provide live clinical support via phone/chat/video, facilitate communication between clinicians and lab teams

Seniority

Mid-Senior, hands-on IC

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About Dandy

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.