Clinical Support Expert (Germany)
Core
High-level clinical authority resolving complex dental practice cases, coaching support teams, and acting as the liaison between doctors and the lab.
Role type
Senior IC clinical support expert (dental)
Builds
Operational excellence in digital dental workflows for German practices
Domain
Dental industry + digital CAD/CAM technology
Required skills
Complex case resolution, clinical guidance, quality assurance, training and coaching, knowledge base management, cross-functional liaison
Preferred skills
Digital dental lab experience, 3Shape CAD/CAM expertise, German market regulatory knowledge, additional European languages
Technologies
3Shape CAD/CAM, digital dental systems, scan bodies
Responsibilities
Resolve escalated clinical inquiries via phone/chat/video; perform QA reviews of agent work; coach new hires and mentor colleagues; translate clinical feedback into actionable lab outcomes; localize German-language knowledge base articles
Seniority
Senior, hands-on IC