Customer Success Manager (m/w/d)
Core
Drive long-term success, retention, and growth for existing B2B SaaS customers using AI-based data quality services.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, contract renewals, upselling, and cross-selling of AI-driven data quality solutions.
Domain
Data Quality as a Service (SaaS) and AI applications in data management.
Deliverable
production ML models
Required skills
B2B SaaS customer success, stakeholder management, contract negotiation, upselling/cross-selling, data quality domain knowledge, AI tool proficiency, commercial acumen.
Preferred skills
Experience with data sharing communities, ability to articulate AI business value, multilingual communication (German/English).
Technologies
Generative AI assistants, data quality platforms.
Responsibilities
Serve as primary contact for key accounts, conduct business reviews to measure solution value, identify and close upsell opportunities, foster collaboration within customer data sharing communities, relay customer feedback to product management.
Seniority
Senior, hands-on IC