Principal Customer Success Manager
Core
Lead large-scale enterprise implementations and drive long-term success for P&C insurance clients using claims processing software.
Role type
Principal Customer Success Manager (Enterprise)
Builds
Enterprise implementations of claims processing and fraud detection software for large insurers
Domain
Insurance (P&C) / Insurtech / Claims Technology
Deliverable
production ML models
Required skills
Enterprise account management, P&C insurance industry experience, claims workflow knowledge, stakeholder mapping, change management, strategic advisory, cross-functional leadership
Preferred skills
API/integration understanding, data exchange formats (JSON), builder's mindset
Responsibilities
Lead end-to-end enterprise implementations and onboarding programs, hold monthly data review sessions with stakeholders, drive customer outcomes and conversion, embed into customer claims workflows, surface risk and retention areas, support change management and adjuster adoption, build Dir/VP level relationships, resolve complex operational and technical challenges
Seniority
Principal, hands-on IC with strategic mentorship