Customer Support (m/w/d) – Healthcare SaaS
Core
First point of contact for customers regarding technical and application-related questions about nursing software via phone and email.
Role type
Customer Support Specialist (Healthcare SaaS)
Builds
Nursing software for care services
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
phone support, email support, ticketing systems, problem analysis, solution finding, documentation, escalation, knowledge base creation, German language proficiency
Preferred skills
knowledge of German healthcare system, nursing, billing software, technical background, business background