Customer Success Manager Digital - Germany (m/f/d)
Core
Manage customer outcomes across the digital segment through automated lifecycle programs, one-to-many engagement, and renewal workflows to drive adoption, retention, and growth.
Role type
Senior Customer Success Manager (Digital Lifecycle & Renewals)
Builds
Digital customer journeys, automated renewal processes, and segment-level engagement campaigns
Domain
SaaS / Enterprise Service Management (ISM)
Required skills
Digital customer success, customer lifecycle marketing, renewal operations, CRM workflow design, data analytics, commercial mindset, cross-functional coordination
Preferred skills
HubSpot, Power BI, customer health frameworks, AI-enabled engagement, subscription renewals, partner-led models
Responsibilities
Design and optimize digital onboarding, adoption, and renewal journeys; manage segment-level renewal forecasts and dashboards; coordinate with Marketing, RevOps, and Sales for growth opportunities; execute targeted human intervention for at-risk accounts.
Seniority
Senior, hands-on IC