Customer Success Manager Digital - France (m/f/d)
Core
Build digital customer journeys to improve adoption, retention, and growth for the digital customer segment.
Role type
Senior Customer Success Manager (Digital Lifecycle & Renewals)
Builds
Automated lifecycle programs, one-to-many engagement campaigns, and renewal workflows
Domain
SaaS / Enterprise Software / Intelligent Service Management
Required skills
Digital customer journey design, CRM workflow automation, lifecycle marketing, renewal operations, commercial mindset, data analytics, cross-functional coordination
Preferred skills
HubSpot, Power BI, customer health frameworks, AI-enabled engagement, subscription renewals, partner-led models
Responsibilities
Design and optimize digital onboarding, adoption, and renewal journeys; manage segment-level renewal forecasts and dashboards; coordinate with Marketing, RevOps, and Sales to drive retention and growth; execute targeted human intervention for at-risk accounts.
Seniority
Senior, hands-on IC