Customer Success Manager Scaled Accounts - France (m/f/d)
Core
Manage a portfolio of 100–150 SaaS/enterprise software customers to drive adoption, renewals, and revenue growth through scalable programs and targeted engagement.
Role type
Senior Customer Success Manager (Scaled Accounts)
Builds
Customer retention, license expansion, and long-term partnerships for Intelligent Service Management (ISM) solutions.
Domain
IT Service Management (ITSM), Enterprise Software, SaaS
Required skills
Portfolio management, renewal strategy, adoption campaigns, CRM data analysis, commercial judgement, stakeholder coordination, risk management, growth opportunity identification, pricing communication, playbook development
Preferred skills
ITSM/ESM domain knowledge, channel partner management, customer health frameworks, workflow automation, AI-driven engagement, HubSpot/Salesforce/Gainsight/Totango/Planhat
Responsibilities
Segment and prioritize customer portfolio based on renewal timing, needs, and risk; execute renewal processes and manage retention risks; coordinate onboarding with Sales and delivery teams; run adoption campaigns and business reviews; communicate pricing and contract changes; identify and qualify upsell/cross-sell opportunities; maintain CRM records and improve CS playbooks.
Seniority
Senior, hands-on IC