Customer Success Manager Scaled Accounts - Finland (m/f/d)
Core
Manage a portfolio of 100–150 SaaS/enterprise software customers to drive adoption, renewals, and revenue growth through scalable programs and targeted engagement.
Role type
Senior Customer Success Manager (Scaled Accounts)
Builds
Customer success programs, renewal workflows, and growth strategies for enterprise software clients.
Domain
SaaS / Enterprise Software / IT Service Management
Required skills
Portfolio management, renewal management, revenue retention (GRR/NRR), stakeholder engagement, CRM data analysis, commercial judgement, cross-functional collaboration
Preferred skills
Scalable customer success program delivery, ITSM/ESM knowledge, partner/channel management, customer health frameworks, workflow automation, AI-driven engagement
Technologies
HubSpot, Salesforce, Gainsight, Totango, Planhat
Responsibilities
Segment and prioritize customer portfolio based on renewal timing, needs, and risk; execute renewal processes and manage license increases; identify and qualify growth opportunities; coordinate with Sales, Support, and partners; maintain CRM records and improve playbooks.
Seniority
Senior, hands-on IC