Senior Customer Success Manager (m/w/d)
Core
Strategic account management for Mid-Market and Enterprise SaaS customers, driving product adoption, retention, and expansion through the entire customer journey.
Role type
Senior Customer Success Manager (Strategic Account Lead)
Builds
Customer success playbooks, onboarding processes, and joint success plans
Domain
SaaS / B2B Enterprise (via careerplan.io/jobs/2831831-senior-customer-success-manager-mwd-at-become1-gmbh)
Required skills
Strategic account management, customer lifecycle management, risk management, retention strategies, business review facilitation, data-driven decision making, CRM proficiency
Preferred skills
SaaS/Enterprise experience, NRR growth, churn reduction, executive-level communication
Technologies
Salesforce, HubSpot, Gainsight, ChurnZero
Responsibilities
Lead complex onboarding projects and establish success metrics; Monitor customer health scores and proactively manage risks; Drive Net Retention Rate through up- and cross-selling; Design and optimize CS processes and playbooks for organizational scaling.
Seniority
Senior, hands-on IC
