Customer Care Specialist (m/w/d)
Core
First point of contact for all end customers in the EMEA region regarding Mahlkönig brand inquiries across all sales channels.
Role type
Customer Care Specialist
Builds
Customer support for Mahlkönig brand products
Domain
Consumer goods / Home appliances
Deliverable
client delivery
Required skills
Order processing, complaint handling, return management, internal coordination, product knowledge application
Preferred skills
E-commerce experience, process optimization, additional languages
Technologies
Freshdesk
Responsibilities
Handle written and phone inquiries about product questions, order status, and complaints; Coordinate with internal teams (production, logistics, product management, sales) to resolve customer issues; Process and track online shop orders from order entry to delivery; Manage return requests to strengthen customer loyalty and identify upsell opportunities.
Seniority
Mid-level, hands-on IC