Senior Customer Success Manager (m/w/d) – Teamführung
Core
Strategic account management for Mid-Market and Enterprise SaaS customers, driving onboarding, adoption, retention, and expansion.
Role type
Senior Customer Success Manager with leadership potential
Builds
Customer success processes, playbooks, and team structures
Domain
SaaS / B2B
Required skills
Strategic account management, onboarding leadership, risk management, retention strategies, executive communication, CRM proficiency, data-driven decision making (via careerplan.io/jobs/2829291-senior-customer-success-manager-mwd-teamfuhrung-at-become1-gmbh)
Preferred skills
Team leadership, mentoring, process optimization
Technologies
Salesforce, HubSpot, Gainsight, ChurnZero
Responsibilities
Lead complex onboarding projects and establish success metrics, monitor customer health scores and manage risks, drive net retention through up- and cross-selling, design and scale CS processes and playbooks
Seniority
Senior, hands-on IC with leadership potential
