Customer Experience Specialist (m/w/d)
Core
Building long-term relationships with customers and participants in continuing education programs to ensure successful program completion and satisfaction.
Role type
Senior Customer Success Specialist
Builds
Customer success outcomes for continuing education programs
Domain
Education / Continuing Education
Deliverable
client delivery
Required skills
Customer Success experience, Master's degree, German (native/C2), English (good), complex problem solving, process improvement, cross-functional coordination, autonomous decision making
Preferred skills
High digital affinity, openness to AI and automation
Responsibilities
Accompany customers before, during, and after training programs; handle complex individual cases and non-standard situations; coordinate with other teams; identify recurring problems to improve processes and automation
Seniority
Senior, hands-on IC