Customer Education Program Manager, Live Learning
Core
Define, build, and operate a scalable live-learning program for startup customers, integrating existing sessions into a unified calendar and improving the customer experience.
Role type
Program Manager, Live Learning
Builds
A coordinated live-learning program (webinars, workshops) for Startup and Recruiting Operations customers
Domain
SaaS Customer Education / Customer Success
Required skills
Program management, live session facilitation, learning design, presenter coaching, operational process design, data analysis, cross-functional partnership
Preferred skills
Experience with webinar platforms, HubSpot, learning management systems
Technologies
Webinar platforms, HubSpot, LMS
Responsibilities
Own the live-learning program calendar and registration process; design learning experiences and session outlines; coach presenters and improve session quality; host and facilitate selected sessions; manage recording library and content publishing; measure program metrics and iterate; partner with Marketing and Customer Success teams
Seniority
Individual Contributor, Program Ownership