Technical Support & Dispatch Team Lead (f/m/x)
Core
Lead daily operations of L2 Support and Field Dispatch teams, managing operational tickets and driving process standardization across markets.
Role type
Senior Team Lead, Technical Operations & Dispatch
Builds
Scalable, centralized operational support for a growing charging network
Domain
Electric vehicle charging infrastructure / Technical Operations
Required skills
Jira ICSM, Lean/continuous improvement, process standardization, operational KPI monitoring, stakeholder coordination, team competency development, problem-solving, prioritization
Preferred skills
Experience leading people, knowledge of IONITY's charging infrastructure, additional European languages
Technologies
Jira ICSM
Responsibilities
Coordinate daily L2 Support and Field Dispatch activities; Own and improve Jira ICSM ticket handling processes; Drive centralized, market-independent workflows; Standardize and streamline cross-regional processes; Identify automation and efficiency opportunities; Monitor operational KPIs and backlogs; Ensure cooperation between L2, FSEs, and service partners; Develop team competencies and reduce individual dependencies.
Seniority
Senior, hands-on IC with leadership responsibilities
