Customer Care Specialist / Expert – Backoffice & After Sales (m/w/d) - ab in den urlaub
Core
You handle customer inquiries and bookings for travel services, managing changes, cancellations, and special requests via phone and email.
Role type
Customer Care Specialist (Backoffice & After Sales)
Builds
Reliable travel arrangements and customer support for individual travelers
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
German (C1), PC/Office applications, structured process handling, communication, system documentation
Preferred skills
Travel industry experience, Call Center experience, B2C service, English, GDS systems (Sabre, Amadeus, Midoco, IRIS)
Responsibilities
Process online bookings and subsequent booking steps; Handle customer inquiries, complaints, and complex travel issues via phone and email; Manage cancellations, refunds, and flight/hotel changes; Process special requests (seats, sports equipment, pets) and upsell add-ons; Document customer contacts and transactions in internal systems; Liaise with travel agencies, airlines, and partners
Seniority
Individual Contributor