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Core
Ensure client satisfaction and retention for a multi-client portfolio by mastering client organization, strategy, and the Directskills solution.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Client success outcomes and product adoption for Directskills
Domain
HR Tech / SaaS
Deliverable
product features
Required skills
B2B client relationship management, solution selling, stakeholder mapping, product roadmap contribution, performance indicator construction, complex account management, change management, software mastery
Preferred skills
HR functions knowledge, SIRH knowledge, accounting basics, temporary work operations knowledge, SaaS editor experience, AI tool affinity, additional European languages
Technologies
Directskills, webinars, CSO/CP committees
Responsibilities
Map client organization and key stakeholders, ensure adoption of new features, conduct process audits, prepare and lead operational review committees, manage billing and quotes for the portfolio
Seniority
Senior, individual contributor
