Junior Customer Success Manager (m/w/d)
Core
Ensure customers feel well-supported at InStaff and that their placements run smoothly.
Role type
Junior Customer Success Manager
Builds
Customer accounts and operational processes for staffing placements
Domain
Staffing / Human Resources
Deliverable
client delivery
Required skills
Customer contact, support, service, account management, Office tools, problem-solving, proactive communication, teamwork
Preferred skills
Weekend and holiday shift availability
Technologies
Office tools, MacBook Pro
Responsibilities
Onboard new customer requests, manage smaller base customers, ensure smooth daily operations, act as first point of contact for customer issues, identify and resolve problems early, maintain regular contact to ensure satisfaction, support operational and administrative processes, collaborate with Account Management for escalated needs, escalate dissatisfaction signs to Mid-Level CSM.
Seniority
Junior, entry-level with some prior experience
