Customer Success Specialist - Philippines
Core
Deliver rapid, high-touch support to businesses managing light industrial workforce staffing, resolving time-sensitive operational issues and optimizing shift management.
Role type
Business Support Specialist (Customer Success)
Builds
A new customer support function for a staffing marketplace connecting light industrial businesses with workers
Domain
Staffing / Light Industrial Labor / SaaS Platform
Deliverable
client delivery
Required skills
Customer empathy, process optimization, adaptability, problem-solving, verbal and written communication, multitasking, organizational skills
Preferred skills
Experience in fast-growing companies, ownership mentality, resilience
Technologies
Internal support systems, scheduling platforms
Responsibilities
Provide rapid assistance on time-sensitive workforce issues, oversee daily scheduling and shift management activities, resolve standard customer requests and complex scenarios, collaborate to improve workflows and develop SOPs, utilize internal systems to troubleshoot platform issues, work rotating shifts including early mornings, late nights, weekends, and holidays