Customer & Sales Operations Manager:in (m/w/d) – B2B Software
Core
Design and optimize the end-to-end customer journey and sales processes across Marketing, Sales, Customer Support, and Product teams to drive B2B software adoption and satisfaction.
Role type
Senior Customer & Sales Operations Manager
Builds
Streamlined cross-functional workflows, transparent sales and support processes, and data-driven improvement initiatives for B2B software customers.
Domain
B2B Software / Customer Success / Sales Operations
Deliverable
product features
Required skills
Cross-functional project coordination, process design and optimization, data analysis and KPI management, CRM system expertise, stakeholder management, strategic planning
Preferred skills
Experience with B2B sales cycles, customer feedback integration, technical understanding of software products
Responsibilities
Analyze and optimize the customer journey across departments, coordinate cross-functional projects from planning to execution, translate strategies into actionable workflows, manage sales and support process standards, leverage data to identify improvement opportunities, facilitate feedback loops between customers and product teams
Seniority
Senior, hands-on IC