Leitung Service (m/w/d)
Core
Coordinating interfaces between sales, order processing, construction, and manufacturing; ensuring customer satisfaction in after-sales projects; leading a team of eight in the central service area.
Role type
Service Management Lead
Builds
Service partnerships and optimized service processes for technical products
Domain
Manufacturing / After-Sales Service
Required skills
Team leadership, Project management, Process optimization, Customer relationship management, Contract law interest, ERP system proficiency, Technical product knowledge, English fluency
Preferred skills
Additional foreign languages, First leadership experience, Strong communication talent, Resilience
Technologies
ERP systems
Responsibilities
Coordinate cross-functional interfaces, Lead the central service team, Manage customer complaints, Organize customer service and installation planning, Develop and optimize service processes, Build and maintain service partnerships
Seniority
Mid-level Manager