Senior IT Services Lead (m/w/d)
Core
Lead the IT Services team to ensure smooth daily operations and reliable service delivery, acting as a technical sparring partner and hands-on support for complex issues.
Role type
Senior IT Services Lead (Team Lead)
Builds
IT service processes, standards, and documentation
Domain
IT Operations / IT Services
Required skills
IT Service Management, Ticket and Request Management, Process Optimization, Workplace IT, Identity & Access Management, Endpoint Management, SaaS Applications, Team Coordination, Technical Troubleshooting
Preferred skills
Experience leading IT teams, Automation and Standardization expertise
Technologies
ITSM tools, Ticketing systems, Endpoint management platforms, SaaS applications
Responsibilities
Lead the IT Services team, coordinate tasks and priorities, develop IT service processes and standards, provide hands-on support for complex IT issues, identify and implement improvements for service quality and efficiency, collaborate with the IT Manager on escalations and initiatives
Seniority
Senior, hands-on IC with team leadership