Customer Success Manager B2B (all genders)
Core
Strategic and operational partner for B2B clients across the entire lifecycle, driving product adoption, retention, and growth in the office cleaning and facility services industry.
Role type
Senior Customer Success Manager (B2B)
Builds
Long-term client relationships and revenue growth for B2B facility service accounts
Domain
B2B Facility Services / Office Cleaning
Deliverable
client delivery
Required skills
B2B Customer Success management, Churn reduction, Upsell & Cross-sell identification, Winback strategies, CRM proficiency, Data-driven decision making
Preferred skills
On-site client visit capability, Growth mindset, Relationship building
Responsibilities
Manage B2B clients from onboarding to long-term retention, monitor customer satisfaction and mitigate churn risks, reactivate inactive or churned accounts, conduct regular business reviews and on-site visits, identify upsell opportunities, coordinate with support and product teams.
