Customer Success Manager (w/m/d) für Storage24
Core
End-to-end ownership of the customer journey for XXL Self-Storage units, coordinating cross-functionally to resolve issues from move-in to move-out.
Role type
Customer Success Manager
Builds
End-to-end customer solutions and retention for private individuals and businesses using flexible drive-up storage
Domain
Self-Storage / Logistics
Deliverable
client delivery
Required skills
Cross-functional coordination, end-to-end case ownership, process improvement, conflict resolution, system data management, stakeholder communication
Preferred skills
Experience in customer service or hospitality, technical affinity, multilingual communication
Technologies
Internal customer management systems
Responsibilities
Own cases from start to finish across the customer lifecycle, coordinate with Credit Management and Facility Management, identify recurring issues to drive process improvements, maintain accurate customer data in systems, support the team during peak times
Seniority
Individual Contributor, mid-level