Job
Core
Lead the delivery of exceptional customer experiences and service excellence for a real estate or property management company.
Role type
Senior Customer Care Manager
Builds
Customer trust, loyalty, and satisfaction across all touchpoints
Domain
Real Estate / Property Management
Deliverable
client delivery
Required skills
Real estate or service-driven industry experience, team leadership and coaching, complex inquiry and complaint management, cross-functional collaboration, customer satisfaction monitoring, process optimization, English (fluent), Greek (fluent)
Preferred skills
CX initiative design, customer journey mapping, service design, Russian fluency, digital and AI literacy
Responsibilities
Conduct onsite visits, property inspections, and snagging assessments; Lead and coach the Customer Care team; Manage complex customer inquiries, complaints, and escalations; Collaborate with internal teams and contractors to resolve issues; Monitor customer satisfaction, service quality, and KPIs; Analyze customer feedback and operational trends to optimize processes
Seniority
Senior, hands-on IC