Service Delivery Manager
Core
Lead, support, and develop a team to ensure day-to-day operations run smoothly and meet targets while acting as the key point of contact for the client.
Role type
Service Delivery Manager (via careerplan.io/jobs/2772339-service-delivery-manager-at-flatrock)
Builds
Operational processes and service delivery for clients
Domain
IT Services / Operations
Required skills
Team leadership, performance management, client relationship management, problem-solving, operational planning, risk management, reporting, stakeholder communication
Preferred skills
Experience with operational and ticketing tools, adaptability in fast-paced environments
Technologies
Operational tools, ticketing systems
Responsibilities
Lead and develop the team, manage client expectations and escalations, plan coverage and resourcing, report on team and service performance, remove blockers for internal teams
Seniority
Mid-level, hands-on manager