Dy. Manager Warranty- and Claim management
Core
Manage and resolve after-sales warranty and service complaints for installed pumps, ensuring timely resolution and customer satisfaction.
Role type
Manager, Warranty and Claim Management
Builds
Warranty resolution processes and customer satisfaction outcomes
Domain
Industrial equipment (pumps) / After-sales service
Deliverable
client delivery
Required skills
Root cause analysis, stakeholder coordination, data collection, continuous improvement, cost reduction, case study development
Preferred skills
Preventive measure implementation, training support
Responsibilities
Analyze customer complaints regarding supply and pump operation; Coordinate with field service teams and warehouses for material replacement; Implement preventive measures to reduce warranty costs; Share learnings with stakeholders to prevent recurrence; Prepare case studies for training.