Werkstudent Patient Operations (m/w/d)*
Core
Support patients via live chat and tickets, manage online shop orders, and ensure quality in customer care for a medical cannabis health-tech company.
Role type
Werkstudent (Student Intern) in Patient Operations / Customer Care
Builds
Patient support workflows and online order management
Domain
Health-tech / Medical Cannabis
Required skills
Live chat support, ticket management, order management, quality assurance, KPI monitoring, process improvement, Excel
Preferred skills
Customer service experience, structured problem-solving, data analysis
Technologies
Live chat systems, ticketing systems, Excel
Responsibilities
Handle customer inquiries via live chat and tickets, manage online shop orders, ensure quality standards in customer care, monitor KPIs, collaborate with product and tech teams to improve customer experience
Seniority
Student Intern