Customer Success Manager (m/w/d)
Core
Implement and drive adoption of the myWBG-Pooling Portal for customers, coordinate system integrations, and sell additional digital services to support sustainable food supply chains.
Role type
Customer Success Manager (B2B SaaS/Digital Services)
Builds
myWBG-Pooling Portal (digital platform for reusable transport packaging)
Domain
Logistics / Food Supply Chain / Sustainability
Deliverable
product features
Required skills
B2B sales, customer relationship management, system integration coordination, contract negotiation, data analysis, process optimization, presentation skills, MS Office proficiency, travel readiness
Preferred skills
Additional foreign languages, ERP system knowledge
Technologies
myWBG-Pooling Portal, MS Office, ERP systems
Responsibilities
Implement and onboard customers to the myWBG-Pooling Portal, consult on interface solutions, coordinate system integrations, collaborate with outside sales for cross-selling, support customers with portal usage, negotiate and close contracts, create reports and statistics, analyze processes for optimization, represent the company at events
Seniority
Mid-level, hands-on IC