Leiter Ersatzteile & Field Service (m/w/d)
Core
Leading spare parts management and field service operations for custom machinery, ensuring profitability, service quality, and global delivery.
Role type
Senior Manager, Industrial After-Sales Service
Builds
Custom machinery service solutions for global clients
Domain
Industrial machinery / After-Sales Service
Required skills
Strategic planning, Team leadership, Budget management, Process optimization, ERP/CRM proficiency, Business acumen, Stakeholder management, Change management
Preferred skills
International experience, Digitalization projects, Cross-functional collaboration
Technologies
ERP systems, CRM tools, Service management solutions
Responsibilities
Develop strategies for spare parts business and field service efficiency, Lead and develop teams of technicians and managers, Ensure KPIs for revenue, profitability, and delivery, Manage external service partners and international locations, Drive cross-functional projects for process optimization and digitalization, Handle escalations for critical service cases
Seniority
Senior, hands-on IC