Manager II, Field Service
Core
Manage field service operations, equipment installation, qualification, and spare parts inventory for ASM semiconductor capital equipment in Japan.
Role type
Senior Field Service Manager (Regional)
Builds
Reliable uptime and service delivery for ALD, PEALD, CVD, PECVD, and EPI equipment in the Japanese market.
Domain
Semiconductor capital equipment / Field Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
P&L management, people management, resource scheduling, contract negotiation, SAP proficiency, project management, strategic planning, process standardization, customer relationship management, technical knowledge of semiconductor equipment
Preferred skills
Experience in semiconductor industry, revenue forecasting, cross-functional collaboration, safety culture implementation
Technologies
SAP
Responsibilities
Manage field service engineers and group leaders to achieve performance goals; oversee equipment installation, qualification, and service for assigned region; manage regional spare parts depots and consignment inventory levels; meet financial targets for service and spares businesses; develop new processes and procedures for product support; interact with senior management and high-level customers; drive customer satisfaction and adherence to service bulletins.
Seniority
Manager II, hands-on leadership