Manager II, Field Service
Core
Lead customer service operations for ASM semiconductor equipment (ALD, PEALD, CVD, PECVD, EPI) within an assigned region, ensuring installation, qualification, and ongoing support for key accounts like Micron.
Role type
Senior Field Service Manager (Regional)
Builds
Regional service operations, spare parts logistics, and customer satisfaction for semiconductor capital equipment.
Domain
Semiconductor manufacturing equipment (Capital Equipment)
Required skills
Field service management, P&L management, team leadership, project management, SAP proficiency, stakeholder management
Preferred skills
Semiconductor capital equipment industry experience, spare parts logistics management, process improvement, strategic planning
Technologies
SAP, FSM systems, ALD, PEALD, CVD, PECVD, EPI tools
Responsibilities
Oversee installation, qualification, and service support of ASM equipment; manage spare parts depots and inventory levels; lead and develop Field Service Engineers; meet regional financial targets for service and spares; build relationships with customer stakeholders; establish standardization and best practices for service operations.
Seniority
Manager II, hands-on leadership