Senior Specialist I, Customer Service
Core
Manage operations for customer spare parts, kits, and repairs, ensuring smooth service delivery from order to delivery and return.
Role type
Senior Customer Service Specialist (Supply Chain & Logistics)
Builds
Preventive maintenance kits, sales orders, and repair fulfillment for semiconductor equipment customers.
Domain
Semiconductor manufacturing equipment / Supply Chain & Logistics
Deliverable
product features
Required skills
SAP, Microsoft Office (Excel, Word, PowerPoint), data analysis, cross-functional coordination, inventory management, report creation
Preferred skills
Spares management, customer fulfillment, logistics operations, semiconductor industry experience, multi-regional project coordination
Technologies
SAP, Microsoft Office
Responsibilities
Create tracking reports for customer parts, repairs, and service requests; develop and maintain preventive maintenance kit schedules; manage sales orders and inventory discrepancies in SAP; act as primary liaison between field service, planning, buying, and logistics teams; facilitate cross-regional meetings; handle customer inquiries and escalations via phone and email.
Seniority
Senior, hands-on IC