Account Manager, Zettle – SMB
Core
Retention and growth Account Manager for SMB merchants using Zettle, focusing on cross-sell, upsell, and wallet-share growth within an existing book.
Role type
Senior Account Manager (Retention & Growth)
Builds
Revenue growth and portfolio health for Zettle/PayPal SMB merchants
Domain
Fintech / Payments / SMB
Required skills
cross-sell, upsell, wallet-share growth, churn risk management, data analysis, account planning, internal collaboration, forecasting, pipeline management
Preferred skills
cross-sell/upsell within existing account base
Technologies
AI-powered tools, Zettle/PayPal product suite
Responsibilities
Own end-to-end commercial relationships for ~250 SMB merchants; deliver monthly revenue targets and OKRs; maintain sharp pipeline, forecast, and portfolio health reporting; coordinate with Customer Success to execute strategic account plans; use data to identify retention and growth opportunities.
Seniority
Senior, hands-on IC