Senior Account Representative, SMB (North)
Core
Own end-to-end commercial relationships for a portfolio of ~80 high-value SMB merchants, driving product adoption and transaction margin growth.
Role type
Senior Account Representative (SMB)
Builds
PayPal payment solutions and services for small businesses
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Strategic account management, cross-sell/upsell execution, commercial forecasting, stakeholder mobilization, problem-solving in ambiguous situations
Preferred skills
AI-powered data analysis for growth/risk signals, complex book of business retention
Technologies
AI-powered commercial tools
Responsibilities
Analyze customer needs and present tailored solutions to drive sales growth; Maintain accurate forecasting and reporting on pipeline status and revenue forecasts; Act as the single point of contact for merchants; Collaborate with internal teams to resolve merchant needs and implement best practices
