Account Representative, SMB (West/Central)
Core
Own end-to-end commercial relationships for a portfolio of ~200 SMB merchants in West and Central Germany, driving growth, retention, and margin protection.
Role type
Senior Account Representative (SMB Sales)
Builds
PayPal payment solutions and merchant services for small and medium-sized businesses
Domain
Fintech / Payments
Required skills
Account management, sales, customer relationship management, pipeline management, forecasting, risk identification, cross-selling, data analysis, AI tool usage, stakeholder coordination
Preferred skills
Customer-facing experience, relationship management, structured planning, segmentation
Technologies
AI-powered tools, data platforms, CRM systems
Responsibilities
Acquire, manage, and expand relationships with SMB merchants; protect transaction margin and drive growth; use AI tools to spot opportunities; maintain accurate pipeline and portfolio health reporting; coordinate internal teams to resolve merchant needs
Seniority
Mid-level, hands-on IC
