Account Representative, SMB
Core
Own end-to-end commercial relationships for a portfolio of ~200 SMB merchants, driving growth, retention, and margin protection via account management and sales.
Role type
Account Representative (SMB Sales)
Builds
PayPal payment solutions and services for small and medium-sized businesses
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
account management, sales, relationship building, prioritization, data analysis, AI tool usage, internal coordination
Preferred skills
customer-facing experience, relationship management
Technologies
AI-powered tools, data analytics platforms
Responsibilities
Acquire, manage, and expand relationships with SMB merchants; use AI tools to identify growth and cross-sell opportunities; maintain accurate pipeline and portfolio health reporting; coordinate internal teams to resolve merchant needs
Seniority
Mid-level, hands-on IC