Account Representative, SMB (West/Central)
Core
Acquire, manage, and expand relationships with small and medium-sized merchants; serve as the single point of contact owning commercial outcomes end to end.
Role type
Account Representative (SMB)
Builds
PayPal payment solutions and merchant services
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
customer relationship management, commercial conversation, pipeline management, risk identification, cross-selling, data utilization, AI tool usage, stakeholder coordination
Preferred skills
account servicing experience, relationship management experience
Technologies
AI-powered tools, data platforms
Responsibilities
Engage and collaborate with the immediate team; exercise judgment on important issues; prioritize work and ensure task completion guided by policies; coordinate internal teams to resolve merchant needs; keep pipeline, forecast, and portfolio health reporting accurate.
