Key Account Manager (m/w/d)
Core
Managing and strategically developing a defined portfolio of existing B2B software/IT customers to ensure long-term partnerships and growth.
Role type
Key Account Manager (B2B Software/IT)
Builds
Long-term customer partnerships, revenue growth through upselling/cross-selling, and contract renewals.
Domain
B2B Software/IT, Digital Finance
Deliverable
client delivery
Required skills
Key Account Management, B2B sales, strategic account planning, contract negotiation, CRM proficiency, stakeholder management at decision-maker level, growth potential identification, practical use of AI tools in sales.
Preferred skills
Experience in digital finance processes and IT industry.
Responsibilities
Manage and strategically develop a defined key account portfolio; Build long-term, trust-based relationships at the decision-maker level; Identify cross- and upselling opportunities; Create and implement individual account plans; Ensure high customer satisfaction and retention; Lead contract negotiations; Collaborate with consulting, support, and product management; Utilize and maintain the CRM system; Conduct regular customer reviews; Report to the Director Sales & Marketing.