Service Desk Agent (m/w/d) – 1st Level Support
Core
1st Level IT support agent handling phone and written customer inquiries, incident qualification, and coordination with 2nd/3rd-level support teams.
Role type
1st Level Service Desk Agent
Builds
IT support services for internal and external customers
Domain
IT Infrastructure & Helpdesk
Required skills
Incident management, customer communication, process adherence, knowledge base maintenance, Windows 10/11, Microsoft 365, Active Directory, VPN/Network basics, hardware troubleshooting
Preferred skills
IT certification, technical curiosity, stress management, teamwork
Technologies
Windows 10, Windows 11, Microsoft 365, Active Directory, VPN, Network hardware, Printers (via careerplan.io/jobs/2731317-service-desk-agent-mwd-1st-level-support-at-it-haus-gmbh)