(Senior) Customer Success Manager (alle Geschlechter)
Core
Driving B2B SaaS customer adoption, onboarding, and retention for high-impact web performance improvements, directly accountable for revenue growth and customer success metrics.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer onboarding projects, trial/POC integrations, and long-term account growth strategies.
Domain
E-commerce / Web Performance / SaaS
Required skills
B2B SaaS customer success, technical onboarding leadership, revenue accountability, AI tool automation, data-driven decision making, stakeholder management, strategic account planning, performance metric analysis, negotiation
Preferred skills
Web performance knowledge (Core Web Vitals, CrUX), CRM experience (HubSpot), E-commerce platform expertise (Shopify, Magento)
Technologies
Claude, Gemini, HubSpot, Shopify, Magento, Salesforce Commerce Cloud, Shopware
Responsibilities
Lead technical onboarding and implementation projects from kickoff to go-live; manage trials and POCs with cross-functional teams; drive revenue growth through upsells, renewals, and domain expansion; utilize AI tools for daily analysis, reporting, and workflow automation; present data-driven results (Core Web Vitals, ROI) to stakeholders; act as the primary customer advocate and knowledge hub within the organization.